FAQs
Have questions? We have answers.
Orders
Can I cancel my order?
Can I cancel my order?
Change your mind? Don't worry, it's not too late to cancel. Email us at info@alabamasweettea.com and we can cancel the order. If your order has already shipped, we will send you a return label and refund the order once we have received the merchandise back.
How will I receive updates about my order?
How will I receive updates about my order?
You'll receive all updates about your order via email. You'll receive a confirmation email right after your purchase. Once the order has shipped, you'll receive another email with tracking information.
How long will my order take?
How long will my order take?
We won't make you wait too long! We ship our orders out within 3 business days of them being placed. Once your order has left the warehouse, shipping usually takes 2-3 business days.
Returns
What is your return policy?
What is your return policy?
We want to make sure you love what you buy! You have 30 days from the item delivery date to initiate a return. Please email us at info@alabamasweettea.com to begin the return process.
How can I start a return?
How can I start a return?
We're sorry it didn't work out! You can email us at info@alabamasweettea.com to start the return process.
Shipping
What are your shipping options and their associated costs?
What are your shipping options and their associated costs?
All orders valued at $59 or less will be charged a flat rate of $7.99 for shipping.
All orders valued at $60 or more will receive free shipping.
Need rush shipping? Email us at info@alabamasweettea.com.
When will my order be shipped?
When will my order be shipped?
We ship our orders out within 3 business days of them being placed.
Can I change the shipping address after placing an order?
Can I change the shipping address after placing an order?
Of course! If your order has not been shipped yet, please email us at info@alabamasweettea.com to change the shipping address.
Where do you ship to?
Where do you ship to?
We ship to all 50 states in the United States and to some international locations. Contact us at info@alabamasweettea.com for more information.
Products
How can I know what size to buy?
How can I know what size to buy?
Please refer to our sizing charts page.
What materials are your merchandise items made out of?
What materials are your merchandise items made out of?
Discover the perfect blend of comfort and quality in our merchandise:
Materials for Adult Shirts:
- 60/40 combed ring spun cotton/poly (Heathers)
- 90/10 combed ring spun cotton/poly (Light Heather Grey)
Materials for Youth Shirts
- 60% Combed Ring-Spun Cotton, 40% Polyester
White and Black Hat Materials
- Polyester/Rayon
- Trucker mesh
- Melange heather fabric
Gray Hat Materials
- 50% Cotton, 50% Polyester
Dad Hat Materials
- 100% Cotton bio-washed chino twill